Return Policy
Frequently Asked Questions
If you have questions that aren’t covered here, please feel free to reach out to us at support@renewglam.com.
Returns & Exchanges
How do I place a return or exchange?
We’re sorry to hear that you didn’t love your product. To initiate a return or exchange, please email us at support@renewglam.com with your order number and the items you’d like to return or exchange. We’ll take care of the rest!
I can’t find my return slip. What should I do?
No worries — our packages do not include return slips. Simply reach out to support@renewglam.com, and we’ll guide you through the return or exchange process.
What’s your return policy?
You may return your product within 30 days of receiving it. If you’re experiencing any issues processing your return within this timeframe, contact us at support@renewglam.com.
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You must provide your order number to process a return.
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Refunds will be issued to your original payment method.
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Please note that shipping charges are non-refundable.
How long does it take to process a return?
Once we receive your returned items, credit card refunds typically take 5-10 business days to appear on your statement.
What if I receive the wrong product?
We’re sorry for the mix-up! If you received a product that differs from your order, please reach out to us at support@renewglam.com, and we’ll promptly correct the issue.
What’s the process if I’m not happy with the product?
If you’re not satisfied, you can return the product within 30 days of receiving it. Follow these steps:
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Pack the items securely in a box.
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Attach the mailing label to the address side of the parcel, covering any old labels without overlapping edges.
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Use the provided address and add the appropriate postage.
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Ship your package via your nearest post office or preferred carrier.
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If you did not receive a return label, email us at support@renewglam.com.
What if I receive a faulty product?
If your product arrives damaged or defective, please contact us before returning it. This helps us provide the best support and a suitable resolution.
Important:
If you did not purchase your product directly from www.renewglam.com, please refer to the return policy of the retailer where you made your purchase.